Privacy Policy

Last Updated: October 2025

1. Introduction

Neighborhood Express ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our delivery and transport services or visit our website.

2. Information We Collect

We collect information that you provide directly to us, including:

  • Personal identification information (name, email address, phone number)
  • Delivery addresses (pickup and drop-off locations)
  • Payment information
  • Communication preferences
  • Service requests and order details

3. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your delivery orders
  • Communicate with you about your orders and services
  • Improve our services and customer experience
  • Send you promotional materials (with your consent)
  • Comply with legal obligations
  • Prevent fraud and ensure security

4. Information Sharing

We do not sell your personal information. We may share your information with:

  • Service providers who assist in our operations
  • Delivery partners and drivers (only information necessary for delivery)
  • Legal authorities when required by law
  • Business partners with your explicit consent

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

6. Your Rights

You have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Opt-out of marketing communications
  • Object to processing of your information

7. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience. Please see our Cookie Policy for more information.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

9. International Transfers

As we operate across CIS countries, your information may be transferred to and processed in different countries. We ensure appropriate safeguards are in place for such transfers.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.

12. Contact Us

If you have questions about this Privacy Policy, please contact us:

Email: [email protected]
Address: 11 Heydar Aliyev Avenue, Sumgayit, Azerbaijan

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